Top tips : Resetting your Compass password

A guide for parents and carers

We have consolidated a range of compass help guides on a page on the Northcote High School website. Check out the Compass help page for information on:

Adding an attendance note
SMS attendance alerts
How to email staff
Confirming your Compass details

Resetting your Compass Password

A quick refresher for all families, this information is also on the Compass Help page of our website.

Follow these easy steps if you need to reset your Compass password at any time.

You can reset your password on the front page of the Compass login: under “can’t access your account details” (see sample below)

Enter your Compass username. (see example below)

The next page will ask for your email ensure all relevant areas are completed.

DO NOT USE MOBILE OPTION

(Families that live at the same address only: Password reset can only be sent to parent #1 recorded details and will need to match the details that are currently recorded against your Compass account)

(see example below)

An email will be sent to you with a link to change your password.

(DO NOT uses a previously entered password) See information below on how to choose a password.

Top tips

Compass username will be the first three letter of your surname (in capital letters) followed by 4 issued numbers
Email/phone number used must match parent captured details currently held in Compass.
- Families that live together share parent # 1 user name and password (reset to parent #1 recorded details held in Compass)
- Families who live separately will each have their own username and password
You must use a new password each time you reset; Compass will reject any previously used password. (if it rejects, it will ask you to contact the school, if you refresh the page it will let you try again).
It is best to reset your password on a Computer rather than a phone.

This information can also be accessed on our website under Communicating with Families: How to reset Compass Password