Feedback | Complaints

Compliments, Comments, Complaints

At The King’s College, we welcome feedback from everyone as it lets us know how we’re doing and gives us the opportunity to improve our services for you.

You can use our online feedback form to: 

• Compliment a service or staff
• Make a comment or suggestion about how we can improve our service
• Lodge a concern or complaint 

Your rights in relation to feedback:

At The King’s College, we respect everyone’s right to:

• Provide us with compliments, comments and complaints and for us to respond to this as an opportunity for input and improvement;
• Know what to expect and when;
• Be treated respectfully, authentically, confidentially and compassionately;
• Continuation of professional interaction with the organisation;
• Not be forced, threatened, bribed, or discouraged from lodging a compliment, comment or complaint when you have expressed a wish to do so;
• Processes and decisions that are balanced, fair and just;
• Be supported, including being supported by an Advocate;
• Appeal and have an independent review.

The College complaints handling system is a procedurally fair process and consistent with the National Child Safe Organisation Principles. Further, processes for complaints and concerns are child-focused and implementation of the National Child Safe Principles is regularly reviewed and improved.  The Director General of the Department of Education is responsible for ensuring that the school observes the registration standards, including the standard about its complaints handling system. Any student, parent or community member is entitled to contact the Director General with concerns about how the school has dealt with a complaint. Information is available on the Department of Education website. While the Director General may consider whether the school has breached the registration standards, she does not have power to intervene in a complaint or override the school’s decision.