Tools for your business

Replacing team phones? Check this Officeworks offer 

Priority: Medium, Australian principals and office managers 

👓 1 minute read

If your agency needs two or more new phones, Officeworks Business is offering 20% off Google Pixel 11 devices when purchased together. You can also ask whether trading in older devices would reduce the cost further. 

The offer is not available online. 

Orders must be placed and paid for by 30 September 2026 – that’s tomorrow!  

Contact Officeworks Business promptly to confirm eligibility, availability and the final price.

Are you using every FN tool available? 

Priority: Member support – National 

👓 1 minute read

The quickest way to save time or improve your marketing may be to use a First National service your office has overlooked. 

The updated Products and Services Guide  brings the network’s marketing tools and support into one place. Members can find options to automate property advertising, schedule social content, nurture their databases, create brand-compliant material and generate sales and rental appraisal leads. 

The guide covers Hyperlocal, Social Express, Canva templates, Utopia, monthly blogs and newsletters, the in-house design team, myFN  resources and First National’s national lead-generation activity. It also explains the complimentary Launch Pad campaign available to help new offices establish local brand awareness.

Before purchasing another platform or asking staff to recreate marketing material from scratch, check whether a suitable option is already available through the network. 

Review the 2026 Products and Services guide 

A $150,000 payment redirection scam became a larger claim 

Priority: High, principals and operations teams 

👓 1 minute read

A compromised email during a property transaction can cost an agency far more than the money stolen. 

In a claims example supplied by Marsh, attackers stole $150,000 from a real estate agency. The total claim exceeded $250,000 after forensic investigation, legal advice, notification costs and business interruption were included. The agency had a cyber policy and activated its response process, but the transaction was still disrupted. 

Marsh’s claims trends sheet also points to misleading conduct complaints and employment disputes as areas principals should watch. 

Check how your team verifies payment instructions, particularly any change sent by email. Make sure staff know whom to contact if they suspect an account has been compromised. Then ask your insurance broker what response costs your current policy covers.

Catch up on profit and spring prospecting 

Priority: Medium, Australian and New Zealand principals and sales agents 

👓  1 minute read

If you missed September’s sales training, the recordings are ready when your team has time to use them. 

Wayne Johnson’s two Profit Planner sessions address principals and sales agents separately. They offer a chance to review how the work your team does translates into business performance. Watch the Profit Planner webinars on FN Central. 

Aaron Shiner’s Spring Listing Blitz recording is also available. His supporting sample report shows how local sales and rental information can become a more useful conversation with property owners. 

Choose the session that fits your role and set aside time to discuss one idea your team can put into practice.

Find help for each commercial lease stage 

Priority: Medium, Australian commercial agents 

👓 1 minute read

A lease option, breach or approaching vacancy can raise questions your team has potentially not dealt with recently. The five-part Commercial Accelerator Series is now available on demand, with supporting materials covering property onboarding, managing live leases, options and renewals, and ending a lease. 

Choose the session that matches the matter in front of you and review it with your commercial team. Access the recordings and materials on FN Central.

Could ChatGPT ads win your next listing? 

Priority: Medium,Australia and New Zealandprincipals and marketing managers 

👓 1 minute read 

ChatGPT ads are now available through self-service Ads Manager in Australia and New Zealand. They appear separately from ChatGPT’s answers, and advertisers can measure clicks and conversions.  

A SMK article reports mixed early results across other industries. However, it gives us no evidence yet that ChatGPT ads generate seller or landlord business for real estate agencies. 

Any agency interested in testing them should set a limited budget and judge the result by qualified enquiries, appraisal appointments and new business, rather than clicks alone.