Kids Helpline Services

The Kids Helpline is a 24-hour telephone service that is available for young people (aged between five and 25) who need advice, counselling or just someone to talk to – no problem is too big or too small. You can talk to the counsellors about anything and they will not criticise or judge you. You can also contact the Kids Helpline by email or online.

Services provided

Telephone helpline
Advice or counselling
Online counselling
Telephone counselling
Help for young people
Referrals

Eligibility

Available throughout Australia to all residents or visitors

How to access

To contact Kids Help Line

Call 1800 55 1800
Visit the Kids Help Line website

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

TTY users, call 133 677, then ask for 1300 664 786
Speak and Listen users, call 1300 555 727 then ask for 1300 664 786
Internet relay users, connect to the National Relay Service (NRS), then ask for 1300 664 786.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450.

If you would prefer to discuss your health or treatment in a language other than English, an interpreter can be arranged for you at no cost. Interpreter services are also available free of charge for people with a speech or hearing impairment.

Costs

Calls are free from all phones.

Website

Kids Helpline

Support for Parents and Carers

Parentline Victoria 13 22 89

Parentline is a statewide telephone counselling and support service for all Victorian parents and carers of children from 0-18 years. Experienced social workers, psychologists and family therapists can give you counselling and information around a wide range of parenting issues. Parentline aims to:

contribute to the development of positive parenting and personal coping strategies and skills
enhance parent/child relationships
promote and contribute to the confidence, resilience and wellbeing of families
link families with their local community resources and services.

Services provided

Telephone helpline (available 8am to 12 midnight – 7 days a week, every day of the year).
Expert parenting advice and support from qualified and experienced counsellors.
Confidential and anonymous advice and calls are not time limited.
Ring as often as you need, and you can ask to speak to the same counsellor.
Advice on issues such as child behaviour and development, family relationships, education, bullying, living with teenagers, family violence and parental stress.
Information on parenting services in your local area.
Secondary consultation is available for professionals who work with parents and carers.

Eligibility

Available to all Victorian parents and carers with children 0-18 years.

How to access

Contact Parentline for parenting information and advice on 13 22 89.

The National Relay Service (NRS) is available to help callers with a hearing or speech impairment. For:

TTY users, call 133 677, then ask for 13 22 89
Speak and Listen users, call 1300 555 727 then ask for 13 22 89
Internet relay users, connect to the National Relay Service (NRS), then ask for 13 22 89.

The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450. We offer confidential and anonymous counselling and support on parenting issues.

13 22 89

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