Communication with School Staff

Northcote Primary School understands the importance of providing helpful and timely responses to common enquiries from families. To ensure that members of our school community are directed to the most appropriate person to assist them, the information below outlines key contacts for common queries: 

Student Absence- to report a student absence, please log your child/s  absence directly to Compass, as the schools first preference or 

You can notify your child’s home room teacher via the compass  email.  Alternatively you can call the front office on 03 9481 0009 if you are having trouble logging the absence on Compass.

Compass Password- If you are having password issues please call the office to have your password reset as you will not be able to rest your own password if it expires.

Academic Performance and classroom behaviour- to discuss a student’s academic progress, behaviour, health or wellbeing, please contact your child’s Home Room teacher.

Camps and Excursions- for enquiries regarding camps and excursions, please contact your child’s Home Room teacher via email.

Parent payments- for parent payments, please contact the Business Manager, Caterina Carnovale, on 03 9481 0009 or caterina.carnovale@education.vic.gov.au 

Urgent issues, hazards, concerns or complaints- to report any urgent issues relating to a student on a particular day, to make a complaint (please also refer to our Complaints policy) or report a potential hazard or incident please contact the Principal (Shaun Wells) or Assistant Principal (Melissa Lewis) on 03 9481 0009 

For all other general enquiries, please contact our Office on 03 9481 0009 or northcote.ps@education.vic.gov.au 

School staff will do their best to respond to general queries as soon as possible and ask that you allow us 48-72 hours (working days) to provide you with a response. We will endeavour to respond to urgent matters within 24 hours where possible. Please understand that teachers are not able to respond to emails during face-to-face teaching time and in the interest of a work life balance, school staff will only respond to parent communications between the hours of 8 am and 5 pm on school days. 

Thank you for your patience and understanding around this.