Get Help
Telephone and online services
There are telephone and online support services for people affected by mental health issues, with targeted services on particular issues or for particular groups in the community.
| Service | Focus | Phone number | Operating hours |
|---|---|---|---|
| Emergency | Emergency assistance | 000 | 24 hours/7 days |
| NURSE-ON-CALL | Expert health advice from a nurse | 1300 60 60 24 | 24 hours/7 days |
| Area mental health services triage | Generally the first point of contact for people seeking a specialist mental health response that will identify the urgency and nature of response required | Phone numbers are available in each area | 24 hours/7 days |
| Beyondblue | Depression, anxiety and related disorders | 1300 22 4636 | 24 hours/7 days |
| Lifeline | Crisis support, suicide prevention and mental health support services | 13 11 14 | 24 hours/7 days |
| SANE | People affected by complex mental health issues | 1800 187 263 | 10am – 10pm weekdays |
| ARAFEMI Carer Helpline | People affected by mental illness | 1300 550 265 | 9am – 5pm weekdays |
For specific groups in the community
| Service | Focus | Phone number | Operating hours |
| Kids HelpLine | Telephone counselling service for people aged between 5 and 25 / 24-hour service | 1800 55 1800 | 24 hours/7days |
| headspace | Young people aged 12–25 | 1800 650 890 | Telephone: 10pm to 1am Online counselling: 1pm to 1am |
| Parentline | Parents and carers with children from birth to 18 years | 13 22 89 | 8 am–midnight/7 days |
| Safe Steps (Family Violence Response Centre) | Family violence support | 1800 015 188 | 24 hours/7 days |
| Gay and Lesbian Switchboard | Gay, lesbian, bisexual, transgender and intersex (GLBTI) communities. | 9663 2939 or 1800 184 527 | Mon–Thurs 6 pm–10 pm Fri–Sun 6pm–9pm |
| Sexual Assault Crisis Line Victoria | Victims/survivors of past and recent sexual assault | 1800 806 292 | 5 pm–9 am/7 days |
| Griefline | Support for experiencing loss and grief, Lines open from Midday to 3am 7 days per week | 1300 845 745 | 12 noon–3 am/7 days |
| DirectLine | People impacted by drug use | 1800 888 236 | 24 hours/7 days |
| Family Drug Help | People impacted by drug use | 1300 660 068 | 9am–9pm weekdays |
| SuicideLine VIC | People affected by suicide | 1300 651 251 | 24 hours/7 days |
| PANDA | Post or ante natal depression | 1300 726 306 | 9 am–7 pm weekdays |
| Gambling helpline | Gambling | 1800 858 858 | 24 hours/7 days |
| OCD and Anxiety helpline | Anxiety disorders and depression | 1300 269 438 or 9830 0533 | 10am–4pm weekdays |
| Mensline | Men dealing with relationship problems | 1300 78 99 78 | 24 hours/7 days |
| Bush support line | People in rural and remote areas | 1800 805 391 | 24 hours/7 days |
| Suicide call back | 24-hour crisis support and counselling | 1300 659 467 | 24 hours/7 days |
