All your questions answered.

General FAQ's

Do you offer make up lessons?

We don't offer make up lessons, but as a member of Swim ARCademy you can come to the pool at any time during the week outside your lesson to practise your skills.

My child missed last week's lesson and this week's lesson as she was sick, is there anything I can do to get my money back?

Yes. You can submit a Medical Suspension Form online and a credit will be added to your account.

Can I take a break from my Swim ARCademy membership?

Yes. We'll hold your place for $5.20 a week, while you take a break. You can break for a minimum of two weeks and a maximum of six weeks. All you have to do is fill out our Take a Break application.

Do I need to be assessed before I enrol?

No. Use our Class Matching Tool to find a class, then view available classes and enrol online.

Do I have to re-enrol each term?

You don't need to re-enrol for Swim ARCademy, your membership continues ongoing throughout the year.

How do I change class times or levels?

If you've received a progression email from us or your teacher notifies you that you have progressed, you can either:

Come and see us at the Aqua Hub or at reception and one of our staff members will show you the current availability of the next level. From there, you can decide which class you would like to move to.
Fill in our change of class form and we'll reach out to you about current availability.

I have two children one has their lesson in the warm water pool and another child is in the Learn to Swim pool can they have lessons at the same time?

Siblings swimming in the Learn to Swim pool and 25m pool can be booked into lessons at the same time, as long as the guardian can maintain visual contact between both pools.

This does NOT apply to parents and babies; they cannot have another child in the Learn to Swim or 25m whist in the warm water pool unless another guardian is present.

How do I cancel my Swim ARCademy membership?

You can cancel your Swim ARCademy enrolment online. Your cancellation must be lodged by close of business on the Tuesday prior to the next direct debit date to ensure payment is not taken out.

Online Portal FAQ's

What are the direct debit dates for Swim ARCademy?

All Swim ARCademy memberships cost $18 per week per student paid via fortnightly direct debit. To have a look at upcoming direct debits, simply log into your account online and visit 'Payments' under 'Account'. From here, you'll be able to see a schedule of all future payments. Alternatively, you can view this page.

How do I update my payment details?

You can update your payment details online. Simply head to 'Payment settings' under 'Account' and follow the steps for adding a new payment method.

How do I view my class progress?

To view your current progress, visit 'Skills' under 'Account'. If you're a parent, you'll need to select your child from the top left dropdown menu. Then click 'Current' from the Levels timeline and scroll down to see what skills have been completed for your current class.

Please note, you cannot change levels online and this must be done either directly through our Swim School team or by filling in our change of class form.

How can I see learning outcomes for future classes?

To have a look at learning outcomes for upcoming classes, simply log into your account online and visit 'Skills' under 'Account'. Then select the 'Future' level you wish to view from the Levels timeline and scroll down to see what skills will be taught.

Still have questions? Get in touch with us at swim@cockburnarc.com.au or phone 9411 3344.

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