Parentline
Parentline
Parentline is a phone service for parents and carers of children from birth to 18 years old. We offer confidential and anonymous counselling and support on parenting issues.
13 22 89
Available 8am to midnight, seven days a week including public holidays.
What we do
Our qualified counsellors are available to:
- talk about any issues to do with parenting and your relationships with your child
- help with your family's wellbeing and resilience
- connect you with services in your area.
Your call
We respect your privacy. Your call is confidential and anonymous.
Calls are not time limited and you can call back as often as you need.
Our qualified and experienced counsellors have social work or psychology backgrounds.
You can ask for a male or female counsellor and ask to speak to the same counseilor if you call back again.
We can assist non English speaking parents and carers connect to a translating and interpreting service.
If you'rehearing impaired, you can call Parentline using the NationalRelay Service.
Calls from a land line are charged at a local call rate. Mobile call rates will depend on your network provider. Check with your provider if you're unsure.
We are happy to call you back to minimise the cost to you. If you choose a call back, we will ring back and you'll be placed at the front of the queue until you're connected with the next available counsellor.
Some reasons to ring Parentline
We can discuss a range of issues about parenting, including:
- child behaviour and development
- parent / carer child relationships
- education
- bullying
- living with teenagers
- family violence
- family breakdown
- parental stress
"I often lack confidence in what I am doing so being able to talk with someone was really great for me I did not feel put down or judged
"I felt a connection with the counsellor. They tailored (the call) to my situation."
Support for professionals
We can talk with professionals who are also working with families around parenting issues.
We regularly visit government and community organisations to talk about the service. We also mail out large quantities of our magnets and posters, which can be distributed to parents.
Parentline posters are available in other languages via mail or to download below.
Translations are avaliable on the website in the following languages.
- Arabic
- Burmese )
- Cambodian Khmer
- Chin
- Chinese - Simplified
- Chinese - Traditional
- Dari
- Karen
- Persian Farsi
- Turkish
- Vietnamese
Other help services
General advice lines
Help outside Victoria
Legal and medical
Parenting Groups
Parenting advice
We respectfully acknowledge the Traditional Owners of country throughout Victoria and pay respect to the ongoing living cultures of First Peoples.
