Canteen News

New - Return of Lunch Orders

Lunch Orders Commencing week 3 Tuesdays ~ 26th July

We are pleased to announce Eastwood Orchard will be providing a new way for St Mel’s Primary school families to order a school lunch for their children on a Tuesday.

Eastwood Orchard is a family run business that has been providing school lunch services to many schools for over 15 years.

Families will require the QKR App to place orders. This is a secure and easy way to order and pay for your child’s lunch order via your mobile device. This is an easy 'free' app to download.

PLEASE NOTE - Orders can only be made through the QKR App

For families who may need help with the ordering process or are experiencing difficulties loading the new App, come along to the staff lounge on Thursday 21st July after school, have a cuppa and staff will be available to help set up and run through the new lunch order App.

The QKR App ‘How to guide” is listed below for your convenience.

From Monday 18 July families will be able to pre-order through the app for the first lunch order day of Tuesday 26 July.

Orders are only available on Tuesdays and can be made up to 2 weeks in advance.

Ordering closes off at 8am Tuesday (of the day you need a school lunch)

A couple of tips which may help include :-

Once you download the QKR app you will need to search for “St Mel" in the search bar if you can’t see it on the list. If it’s still not showing you will need to search “all”. Then Click on St Mel’s. You will be prompted to register your child’s details so you can start ordering.
Some known errors experienced by families generally include rushing the order and then ordering the wrong products and or ordering on the wrong date.
Orders close at 8am Tuesday (of the day you need a school lunch). Orders and changes after this time are not accepted by the system.
Telephone or email orders, changes or cancellations are not available.
The QKR app can get very congested on the morning Lunch Orders are provided. Please try to avoid ordering at this time and order anytime up to 2 weeks prior.
If you do make a mistake after placing an order, you can change the order (before the 8am cut off time) by doing the following-

Log in to your Qkr! account
Tap the menu (3 lines) button at the top and go to My receipts
Click on the relevant date (Eg -30/10/2020)
It will then go into your orders. Click on the minus button (one at a time) next to all your orders (if more than one)
Your order should say cancelled and a credit will sit on your Qkr account for the next lunch order.

All the best with the QKR App and thank you for the opportunity to be able to provide a lunch order on a Tuesday.

Kindest regards

Nick & Wilma Napolitano

Eastwood Orchard