Workplace Spotlight

What is it Like to Work in a Bank?

Banks exist to help people and businesses with money. They keep our money safe, provide loans when we need money, help us pay for things, and offer advice on managing our finances. They also work closely with governments and other countries to ensure our economy stays stable.

Here are some common things you might find when working at a bank:

1. High customer interaction – you’ll interact with clients regularly, assisting them with transactions, answering their questions, and providing necessary advice.
2. Technology is everywhere – banks rely a lot on technology for various tasks, such as processing transactions, managing customer data, and providing online banking services.
3. Security is key – you’ll need to ensure that money, documentation, and customer information are handled carefully and safely.

Key Outcome

Provide financial services

The primary purpose of a bank is to provide financial services and facilitate the flow of funds in the economy.

Key Tasks

• Assist customers with account transactions and inquiries
• Evaluate loan applications
• Provide financial advice and guidance
• Develop and maintain customer relationships
• Conduct market research and analysis
• Implement and manage digital banking solutions

Industry

You can find banks in the financial and insurance services industry

Banks are generally found in the financial and insurance services industry. There are a few different kinds of banks, including retail banks, commercial banks, investment banks, and central banks.

Work Environment

You can expect regular hours and flexible work

Regular hours  |  Work on-site and from home  |  Jobs more common in metro areas  |  Moderate job growth

Bank opening hours generally align with regular business hours, typically Monday to Friday, 9am to 5pm. However, some positions may require longer hours, especially in investment banking or specific customer service roles that need to offer 24/7 service.

With advances in technology, some of the work at a bank can be done remotely, particularly customer service, digital banking support, and certain administrative tasks. However, certain positions that require a physical presence, such as cash handling, in-person customer interactions, or specific operational tasks, may still require on-site work. In some roles, you might even find yourself travelling to and from clients’ homes and businesses.

Banks are generally found in all locations, but metropolitan areas tend to have a much higher concentration of banks than regional and remote areas.