The Department of Education’s Employee Wellbeing Support Services, delivered externally by Converge International, provides free and confidential advice to support your wellbeing proactively.

Speak with an experienced practitioner over the phone, by video, or in person (subject to availability) to access and make appointments for the following services:

Employee Assist provides support and counselling for various personal and work-related issues.
Manager Assist provides dedicated coaching support and advice to people managers on staff wellbeing matters, having difficult conversations, developing your leadership competencies, leading through change and any other people management matters
Career Assist provides career development advice, interview skills support and vocational counselling
Nutrition & Lifestyle Assist provides specialist advice on nutrition, sleep, mindfulness, addictive behaviours and positive lifestyle changes
Conflict Assist provides strategies, tools and coaching to deal with difficult workplace and personal situations. This is not a replacement for the conflict resolution support service available to staff currently
Money Assist provides money management coaching to help staff address their financial wellbeing
Legal Assist provides confidential legal advice for personal and non-work-related issues in the following areas of law: personal family law, wills/probate, tenancy/renting, real estate and consumer disputes.
Family Assist provides counselling for eligible staff and their immediate family members (aged 18 and over) needing support with personal concerns.

To access these confidential services, please call 1300 291 071 or book online via the Converge portal or mobile phone app with the organisational code mywellbeing.

There are also specialist helplines for staff who identify or are:

Aboriginal and Torres Strait Islander: 1300 287 432
LGBTIQA+: 1300 542 874
Experiencing domestic and or family violence: 1300 338 465
Caring for elderly loved ones: 1300 035 337
A person with disability or caring for a person with disability: 1300 243 543
Seeking spiritual and pastoral care: 1300 772 435.

All services are free and confidential. The department does not receive, collect or share information that can identify individuals who use the services. For further information please refer to Employee Wellbeing Support Services.

Drop in for a short online information session to find out about all the support available to you 

The department’s Employee Wellbeing Support Services provider, Converge International, will host online drop-in information sessions about these new services in Term 3, 2024. These sessions are open to all staff.

Register to attend an Employee Wellbeing Support Services drop-in information session by clicking on one of the times below:

APF Conference 2024