Wellbeing
Dimi & Brittan
What happens when I call?
When you call us, you’ll hear a recorded message that explains a bit about us and how Kids Helpline works. After this message you’ll be connected with a counsellor who’ll start the conversation. The counsellor might ask what you’d like to talk about and follow up with some questions about the problem or situation so they can start to understand what’s happening for you.
If you’ve never called before, don’t worry! Our friendly counsellors will guide you through it.
What can I talk about?
You can talk about anything! Maybe something has happened at home or school and you’re not sure what to do about it. You might be feeling sad, scared, angry, lonely, or just want to talk to somebody who understands.
Young people contact us about all kinds of things including friendships and relationships, family issues, bullying and cyberbullying, school and study stress, gender identity, sexuality, mental health, feeling sad or upset, body issues, or because they’re feeling unsafe.
There’s no issue too big or too small that we can’t support you with. We’re here to help.
How can I contact Kids Helpline?
Kids Helpline is Australia's only free, private, and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Counselling is currently offered by phone and Webchat, but we’re constantly expanding into new ways of supporting you, such as the My Circle peer support groups.
How can counselling/Kids Helpline help me?
Counselling at Kids Helpline can help in lots of different ways. If you have a problem you haven’t been able to talk safely or openly about, a counsellor will listen to you and respect what you have to say. If you’re confused about the way you’re feeling or thinking, talking to a counsellor can help you understand what you’re going through. If you have a difficult decision you’re trying to make, talking to a counsellor can help you understand your options or clarify what you might like to do. If you’re struggling with difficult thoughts or feelings, talking to a counsellor might help you develop some ways of handling these in a more helpful way.
We understand that no two people are the same, and what works for one person might not work for you. We respect that everybody is unique and we’ll help you to figure out what will help you best in your situation with your specific needs