Network and industry
Queensland Sales Power Up 2
Prepared in consultation with Regional Councillors and Queensland members, a stellar lineup of speakers has been confirmed for our upcoming Sales Power Up on 1 August.
You’ll learn about a proven approach to consistently achieve outstanding results, how to close deals, how to better manage your pipeline, and how to craft your personal brand. None of this is useful of course, if you can’t create leads consistently. Jordon Bain will show you how.
Back by popular demand, Tom Panos will discuss effective business units, team culture, effective communication, financial management and compliance.
Naturally, there will of course be time at the end of the day to catch up with your colleagues over drinks and canapés.
We extend a special thank you to Kelly Isaacs (FN Wynnum Manly) and Ben Charlton (FN Banora Pt) for the speaker recommendations they put forward to help assure a compelling agenda.
Don’t miss out.
Speakers:
Scott Harman – The ‘Pendulum Model’ and mastering offers
Kara Johnson – Pipeline management for sustainable duration
Jordan Bain – Branding and social media presence
Tom Panos – Running an effective business unit
Q&A with Alex Jordon - hosted by Tom Panos
Should you make that call?
Our industry has long known that agents and property managers should communicate with people the way that they want to be communicated with.
Today, more and more customers under the age of 40 show a preference for text-based communication over phone calls, and 60% of Generation Z (18 – 26 year olds) dread making or accepting voice calls. 81% of Millennials (28 – 43 year olds) say they get anxious before making calls.
However, studies prove that something intangible but important is lost in text, with Canadian research finding people overestimate their persuasiveness when communicating by email.
Ultimately, for First National staff, it’s a question of customer service and effectiveness, but understanding that our younger customers may appreciate a polite text message (I’ll call you later today about...), before you make the call, could make all the difference to their experience.
Save the date for your Property Management Conference
Always a great day for our Property Managers, dates are now set for our Property Management Conferences from coast to coast.
We’ll have speakers and registration details available shortly, but make sure you and your team mark your diaries now.
ATO cracks down on superannuation
Business owners are obliged to make sure their staff are paid their correct superannuation entitlements, on time, every time. If a company doesn’t pay its liabilities by the due date, the ATO can recover outstanding amounts from Directors personally, even after a business has been sold or wound up.
The ATO tended not to exercise its powers in this regard during the COVID pandemic, but it is now going hard to recoup tax and super debts – as instructed by the Albanese Government.
Running a real estate agency can be all consuming and principals can sometimes misunderstand their obligations, thereby creating snowballing risks in their business.
Knowing we all want First National staff to be happy and building their nest egg for their future, an increasing number of members are turning to National Performance Manager, Ted Piteo, for confidential advice and a business health check. It’s a free and reassuring component of your membership, so get in contact with Ted today to book an appointment for a chat, especially if you have any doubts.
e. ted.piteo@firstnational.com.au
m. 0412 832 555
‘Thank you for connecting Ted and I. We had a good chat this week and he has already given me such a boost, just from that conversation. Kicking myself that I didn’t follow up with him when first suggested. Thanks again, really appreciate it.’
Four new reforms in force in Western Australia
As of 29 July, property managers and principals are reminded that four more reforms to the Residential Tenancies Act are now in force:
- Rent increases will only be allowed to occur once every 12 months, down from every six months previously. The minimum 12-month timeframe will begin immediately for periodic tenancies, while for fixed-term tenancies (signed before 29 July 2024) it will start once the current term of the lease agreement ends.
- Pets will be mostly allowed. Tenants will need to seek permission, with the landlord only able to refuse if written laws, local laws or by-laws prevent them, or if the Commissioner for Consumer Protection (Commissioner) is satisfied that a specified ground applies. Landlords can impose reasonable conditions. Some conditions will require the approval of the Commissioner.
- Minor modifications have now been prescribed in the regulations, and a full list is available on the WA Rent Reforms web page. The tenant will need the landlord’s permission to make these changes, with the landlord only able to refuse in limited circumstances, or if the Commissioner is satisfied that a specified ground applies. Landlords can impose reasonable conditions, including a condition that some types of modification must be made by a qualified tradesperson. Some conditions will require the approval of the Commissioner.
- Applications to refuse or impose conditions for minor modifications and pets will be considered by the Commissioner for Consumer Protection, who will hear from both sides before making an independent ruling.
Hayley Mitchell shares PM expertise
Victorian and Tasmanian property managers enjoyed an informative day’s training with Hayley Mitchell at Crown Melbourne.
Hayley discussed how roles can be adapted to optimise departmental functions, negotiating skills, strategies for rent roll growth and dealing with compliance.
Learning and development
Queensland
What: Sales Power Up 2
When: 1 August 9:30 am to 4:30 pm
Where: Sofitel Brisbane Central
Register: Click here
What: Property Management/BDM Training with Vasili Hadzellis
When: 20 August 9:30 am to 1:30 pm
Where: The Glen Hotel, Brisbane
Register: Click here
What: Property Management/BDM Training with Vasili Hadzellis
When: 21 August 9:30 am to 1:30 pm
Where: Mercure Gold Coast
Register: Click here
What: Property Management/BDM Training with Vasili Hadzellis
When: 22 August 9:30 am to 1:30 pm
Where: Sebel Marcooydore, Sunshine Coast
Register: Click here
NSW
What: Sales Training with Kylie Walsh
When: 30 July 9:30 am to 2 pm
Where: PARKROYAL Parramatta, Sydney
Register: Click here
What: Sales Training with Kylie Walsh
When: 1 August 9:30 am to 2 pm
Where: Sage Hotel Wollongong
Register: Click here
What: Property Management Training with Kasey McDonald
When: 1 August 9:30 am to 1:30 pm
Where: Rydges Parramatta, Sydney
Register: Click here
What: Property Management Training with Kasey McDonald
When: 13 August 9:30 am to 1:30 pm
Where: Sage Hotel Wollongong
Register: Click here
What: Sales Training with Kylie Walsh
When: 13 August 9:30 am to 2 pm
Where: Ballina RSL Club
Register: Click here
What: Sales Training with Kylie Walsh
When: 20 August 9:30 am to 2 pm
Where: Novotel Newcastle
Register: Click here
Online
What: The Future of Maintenance & Property Management with Jason Colbey, Tapi
When: 7 August 2 pm to 3 pm AEST
Where: Zoom Webinar – Online
Register: Click here
What: Commercial Webinar 1 with Wendy Thomson & Joel Rauer
When: 8 August 10 am to 12 pm AEST
Where: Zoom Webinar – Online
Register: Click here
What: Workplace Wellbeing Webinar - Financial Wellbeing with Nou Nou
Kinnavong, REISuper
When: 21 August 2 pm to 3 pm AEST
Where: Zoom Webinar – Online
Register: Click here
What: CoreLogic Webinar - National Spring Market Update with Tim Lawless
When: 26 August 11:30 am to 12:30 pm AEST
Where: Zoom Webinar – Online
Register: Click here
Commercial with Wendy Thomson and Joel Rauer
