Wellbeing

Kids Helpline!

Did you know?

It doesn't matter if you do or don't have any credit on your phone, you, all mobile phone calls from within Australia to Kids Helpline are free. This includes calls from all mobile networks. You can also call from any public phone or landline for free too.

Is Kids Helpline the right service for me? How can I tell?

It's a big deal to open up to someone you don't know well - like a Kids Helpline counsellor. We really care about your safety and wellbeing, and we do a lot of things to make sure we're doing our best. This includes:

      - Having a way of working that puts your safety and wellbeing first

      - Using scientific evidence and research to make sure we give you the best 

        quality support

     - Getting the trust and support of government and other professional services

     - Working with young people just like you, and their real life experiences (also

        known as 'lived experience'), to keep improving our service, e.g. through our

       YouthAdvisory Groups (YAG)

How can I contact Kids Helpline?

Kids Helpline is Australia's only free, private, and confidential 24/7 phone and online counselling service for young people aged 5 to 25. Counselling is currently offered by phone and Webchat, but we’re constantly expanding into new ways of supporting you, such as the My Circle peer support groups.

How can counselling/Kids Helpline help me?

Counselling at Kids Helpline can help in lots of different ways. If you have a problem you haven’t been able to talk safely or openly about, a counsellor will listen to you and respect what you have to say. If you’re confused about the way you’re feeling or thinking, talking to a counsellor can help you understand what you’re going through. If you have a difficult decision you’re trying to make, talking to a counsellor can help you understand your options or clarify what you might like to do. If you’re struggling with difficult thoughts or feelings, talking to a counsellor might help you develop some ways of handling these in a more helpful way.

We understand that no two people are the same, and what works for one person might not work for you. We respect that everybody is unique and we’ll help you to figure out what will help you best in your situation with your specific needs

Parentline!