Parent, Caregiver and Guardian Opinion Survey

Each year the Department of Education and Training (DET) asks parents from each Victorian Government school to provide feedback through its Parent, Caregiver and Guardian Opinion Survey. The survey is designed to assist schools in gaining an understanding of families’ perceptions of school climate, student behaviour, and student engagement. The survey is optional, but we encourage and appreciate your participation.

Our school will use the survey results to assist in identifying areas for improvement and professional development needs in the school, to target school planning and improvement strategies.

The 2025 Parent, Caregiver and Guardian Opinion Survey will be available to complete online from Monday 18 August to Friday 19 September 2025.

Please look out for further instructions and a link to the online survey via Compass.

All surveys are anonymous.

Respectfully Raising Complaints at School

As a school, we recognise that dealing with concerns/complaints relating to our school is a part of any school environment and that, as professionals, we act on them in a proactive manner, using them to provide catalyst for school improvement. Parent/carers, students and members of the school community need to know that their concerns are taken seriously and that a fair process will be undertaken to arrive at a resolution.

Our school welcomes feedback, both positive and negative, and is committed to continuous improvement. We value open communication with our families and are committed to understanding complaints and addressing them appropriately. We recognise that the complaints process provides an important opportunity for reflection and learning.

We value and encourage open and positive relationships with our school community. We understand that it is in the best interests of students for there to be a trusting relationship between families and our school.

When addressing a complaint, it is expected that all parties will:

be considerate of each other’s views and respect each other’s role
be focused on resolution of the complaint, with the interests of the student involved at the centre
act in good faith and cooperation
behave with respect and courtesy
respect the privacy and confidentiality of those involved, as appropriate
operate within and seek reasonable resolutions that comply with any applicable legislation and Department policy.
recognise that schools and the Department may be subject to legal constraints on their ability to act or disclose information in some circumstances.

Complaints and concerns process for parents, carers and community members

Preparation for raising a concern or complaint
Greenvale Primary School encourages parents, carers or members of the community who may wish to submit a complaint to:
carefully consider the issues you would like to discuss
remember you may not have all the facts relating to the issues that you want to raise
think about how the matter could be resolved
be informed by checking the policies and guidelines set by the Department and Greenvale Primary School
Support person
You are welcome to have a support person to assist you in raising a complaint or concern with our school. Please advise us if you wish to have a support person to assist you, and provide their name, contact details, and their relationship to you.
Raising a concern
Greenvale Primary School is always happy to discuss with parents/carers and community members any concerns that they may have. Classroom concerns in the first instance should be directed to your child’s teacher or PLC Leader. School-wide concerns can be directed to the AP or Principal. Where possible, school staff will work with you to ensure that your concerns are appropriately addressed.

Greenvale Primary School will acknowledge receipt of your complaint as soon as possible (usually within two school days) and will seek to resolve complaints in a timely manner. Depending on the complexity of the complaint, Greenvale Primary School may need some time to gather enough information to fully understand the circumstances of your complaint. We will endeavour to complete any necessary information gathering and hold a resolution meeting where appropriate within 10 working days of the complaint being raised. In situations where further time is required, Greenvale Primary School will consult with you and discuss any interim solutions to the dispute that can be put in place.

Food for Thought:

Regards

Angelika Ireland

Community

Genesis Music School