2. Learning / Development

AU: The market is turning. What needs your attention?

👓 2 minute read

When markets are rising, weaknesses can stay hidden. A lack of prospecting, poor database discipline or loose business processes are often masked by strong buyer demand.

As conditions become more competitive, those weaknesses become impossible to ignore.

The agencies that perform best over the next 12 months will not necessarily be the biggest. They will be the ones paying closest attention to four areas of their business.

1. Build Your Pipeline

Listings are becoming harder to win. Buyers are taking longer to commit. Future business can no longer rely on walk-in enquiry and portal leads alone.

Now is the time to:

Re-engage past clients and prospects
Maintain regular contact with your database
Increase appraisal conversations
Track future sellers before competitors do

If your pipeline isn't growing, neither is your future market share.

2. Measure Conversion

Most agents know how many listings they sold. Far fewer know where opportunities are being lost.

Monitor:

Appraisals won versus appraisals conducted
Listings converted to sales
Days on market
Vendor price reductions

Small improvements in conversion often deliver greater results than simply chasing more leads.

3. Know Your Numbers

As transaction volumes soften, profitability matters more than turnover.

Every agency should have a clear view of:

Revenue per salesperson
Cost of acquiring listings
Marketing effectiveness
Business profitability

The market no longer rewards businesses that operate on instinct alone.

4. Become the Local Expert

In a changing market, generic advice has limited value. Clients want evidence. They want context. They want confidence that you understand what's happening in their neighbourhood. Track local listings, competitor activity, buyer demand and market trends. Use that knowledge to help clients make informed decisions.

The Opportunity

A softer market does not automatically create difficult conditions. It simply rewards discipline. The agencies that focus on pipeline, conversion, business performance and local market intelligence today will be better positioned when competitors begin reacting to declining activity tomorrow.

First National’s Agent Profit Planner is an ideal tool to help monitor performance and tweak your results. Speak to your State Membership Manager (SMM) or read up on FN Central.

Explore Profit Planner

AU/NZ: Upcoming training opportunities

👓 30 second read

NATIONAL

What: Commercial Accelerator Series: Reading Leases & Managing Live Leases

When: 01/07/2026 – 2:00pm to 3:00pm (AEST)

Where: Zoom Webinar

What: HR Accelerator Series: Performance Management

When: 07/07/2026 – 2:00pm to 3:00 (AEST)

Where: Zoom Webinar

VIC /TAS

What: Think Tank Workshop - Collaborate. Innovate. Transform.

When: 24/06/2026 - 10:00am to 3:00pm (AEST)

Where: Peppers Silo Hotel, 89-91 Lindsay Street , Invermay (TAS)

What: Session 2: Beyond Compliance - From Compliance to Confidence (Embedding Legislative Best Practice in Your Team)

When: 25/06/2026 – 10:30am to 11:00am (AEST)

Where: Zoom Webinar