Update from Sushi Train

Thank you so much for choosing to use our local business to deliver lunch order services to your children.

Allergies

There have been legislative changes to the way allergens are managed and communicated to our customers.  Due to the very small risk of cross contamination the governing bodies have decided to change their approach to mitigating risk.  This means we are no longer able to communicate that any of our products are gluten free or other allergen free.  Please be aware that our food preparation processes have not changed. However we need our customers to be made aware that there is always a small limited risk similar to the way many products sold in supermarkets always state "MAY CONTAIN TRACES OF XXX"

Mistakes

As I'm sure all families can appreciate there may be times when mistakes happen.  

The best thing to do if your child thinks a mistake has occurred is to let someone in the office know straight away.  This way we can try to fix the problem as soon as possible.  The team in the office staff are then able to contact The Blacksmith and Sushi Express directly.  In most cases the missing item will be brought to the school on the same day.  If your child does not let staff know it can be more difficult to manage however we can still process a refund or deliver the following week once the problem has been identified.

Please be aware the QKR app allows for orders to be made for 2 weeks at a time.  We commonly find people are thinking they are ordering for a certain day, however if they miss the 9am deadline they will order for the following week instead.

Illness / Need to cancel orders

Wherever possible it would be appreciated if we can be given the opportunity to postpone an order to an alternative day.  The QKR app is really useful however there are fees applied to all orders and all refunds which is why it is always our preference to reschedule an order as opposed to refunding. 

Please call The Blacksmith on 9754 1174 for any changes to orders and let our team know your childs' name, class and school.  Please bear in mind  we sometimes deliver to up to six (6) schools on any one day so it is really important that late orders and rescheduled orders are kept to a minimum if at all possible.

Curriculum Days

Please let me know ASAP of any scheduled student free days so that I can block them out on the QKR app before families order by mistake.

Kean and I would like to thank you for allowing us to provide this service to your school community.  We strive to provide a reliable, good value service while running a sustainable business.  

Thank you.

Regards

Trish