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MENTAL HEALTH & WELLBEING HUBS
Mental Health and Wellbeing Hubs can help you with a range of different issues, including lowered mood, anxiety, substance use or addiction, or any distress you may have.
The Hubs can also support people to address life stressors such as homelessness, financial difficulties and social isolation.
If you’re having a difficult time or are feeling overwhelmed, you can call 1300 375 330 to have an initial discussion about your needs or you can drop by one of the walk-in services.
You do not need a referral from a GP or health professional to access support through a Mental Health and Wellbeing Hub.
All support is free and available to everyone of all ages right across Victoria.
In an emergency where there is immediate risk of harm to a person, call Triple Zero (000). For 24-hour crisis support, call Lifeline on 13 11 14.
Who is this service for?
The Mental Health and Wellbeing Hubs are available to Victorians of all ages who have any mental health or wellbeing concerns.
Support is also available for families, friends and carers of people who are experiencing mental health issues.
Is this service free?
Yes, support is free and available to everyone who lives in Victoria. The Mental Health and Wellbeing Hubs are funded by the Victorian Government.
What will happen when I first call?
A support worker will simply ask you “How can we help?.”
Whatever you need help with – big or small – you will be supported all the way through. Depending on what you feel comfortable with, appointments can be face-to-face or via telehealth.
Do I need to make an appointment to speak to someone?
The easiest way to get help is to call our helpline on 1300 375 330 (9 am to 10 pm weekdays and 9 am to 5 pm weekends). From there, a support worker will discuss your needs and assist you with the help you need.
The Mental Health and Wellbeing Hubs provide a mix of face-to-face support, telehealth, mobile outreach, and online delivery.
Some of our Mental Health and Wellbeing Hubs also accept walk-ins.
Do I need a referral or mental health care plan to access support?
No, you do not need a referral from a GP or a mental health care plan to access support through a Mental Health and Wellbeing Hub.
This is a free service, you can call 1300 375 330 to have an initial discussion about your needs or you can drop by one of our walk-in services.
Can I access support if I speak a language other than English?
Yes. If you need more help in your language, you can call TIS National on 13 14 50 and ask for an interpreter, then ask to be connected to Mental Health and Wellbeing Hubs on 1300 375 330.
Can I get anonymous support?
Yes, if you wish to remain anonymous you can call 1300 375 330 and ask for support without providing your personal details.
Transitioning your support from a Hub to a Local Service
As the Mental Health and Wellbeing Locals (Local Service/s) are established, the Mental Health and Wellbeing Hubs (Hub/s) in the same area will slowly phase down.
People aged 26 years and over who are being supported by a Hub in an area where there is a Local Service will have the option to transition across to a Local Service or another appropriate provider.
Staff from the Hubs and Local Services will support and work with consumers and their families, carers and supporters to develop and implement a consumer centred transition plan that will focus on achieving continuity of care for people transitioning from a Hub to a Local Service.
If you are a young person, Local Services may provide support in some situations, such as:
- you are having difficulty getting support through headspace or a hospital and need immediate assistance
- you are a family member, carer, or supporter of a person receiving support from a Local Service.