NDIS Navigator
Libby Anderson
Yesterday I attended some NDIS workshops - they were geared towards participants, so I found them most helpful. There are quite a number of new factsheets on the NDIS website https://www.ndis.gov.au/about-us/publications/booklets-and-factsheets
The information has been updated to reflect all the recent changes. I have some hard copies in the office as well, so if you like a copy of a particular one, please let know by email: elizabeth.anderson@education.vic.gov.au
If you'
Check-ins was a topic that we discussed - this is the process that should be happening. A parent will be called around 3 months before the plan expires to arrange a time for a Plan Check-in meeting, which can be face-to-face, phone call or video call. You should not be getting an unexpected call to talk about a Plan Check-in straight away. If you are finding that this is happening, please contact me as I can support you to have a conversation with relevant person about making an appointment at a time that suits you!
The NDIS is very keen to get feedback and complaints. The NDIS staff I spoke to yesterday are keen to hear from parents - both the good and the bad!!
Make an enquiry, provide feedback or raise a complaint
We have a ‘no wrong door’ approach for how people contact us, and we welcome all feedback, including complaints and compliments. We are committed to improving our service by listening to those who share their feedback. You can make an enquiry, provide feedback or raise a complaint:
- Online: Feedback form or live chat
- Email: enquiries@ndis.gov.au
- Phone: 1800 800 110 (NDIS National Contact Centre), Monday – Friday 8am to 8pm
- In person: by visiting an NDIS office, Local Area Coordinator (LAC) or Early childhood (EC) partner
- Mail: NDIA, GPO Box 700, Canberra ACT 2601.
There are also some designated Participant First feedback opportunities, some of which are paid.
