Learning & Development

NSW to tighten rules on price guides

👓 1.3 minute read

Recent media reports highlight significant reforms being advanced by the NSW Government to address underquoting. These changes should serve as an important reminder for all NSW sales agents and principals about the rising compliance expectations around price representation.

The proposed reforms substantially increase penalties, with fines of up to $110,000 or three times the commission now under consideration. This reflects government concern that current penalties are not strong enough to deter poor practice. The publicity generated by these stories also signals a heightened appetite for enforcement and public accountability.

The reforms go further than penalties. Every listing will need a clear price guide, supported by documented evidence showing how that estimate was reached. This is likely to include comparable sales, market trends, and suburb-level analysis. Stronger obligations around record-keeping will also apply, with officers able to request proof of how an estimate was formed and why it may have changed during a campaign.

For agents, the message is straightforward. Any gap between the published estimate and your documented justification creates risk. The updated laws aim to eliminate ambiguity and ensure buyers are not misled about a property’s likely price.

Now is an ideal time to review your pricing methods, advertising templates, and internal processes. Do your price guides stand up to scrutiny? Is your evidence file complete? Are changes in buyer feedback being recorded? Taking these steps will help you avoid compliance issues and strengthen your professional standing at a time when the sector is under close examination.

Victoria orders early reserve disclosures to curb under-quoting

The Victoria Government has announced reforms aimed at cracking down on under-quoting in the property market. Under the new laws, agents will be required to publish the vendor’s actual reserve price at least seven days before any auction or fixed-date sale.

Failure to disclose the reserve within that timeframe will mean the property cannot legally proceed to auction or be offered for sale.The reforms also require all marketing material to be updated to reflect the published reserve, with any outdated advertising to be removed immediately.

Calling all NSW and QLD sales agents and principals

👓 0.6 minute read

We're gearing up for a Sales PowerUp designed to set a strong tone for 2026. The event opens with relaxed drinks and networking the evening prior, then moves into a full day of sharp, practical content delivered by respected industry speakers and a panel of leading First National sales agents and principals.

You will build new connections, hear candid insights from high performers, and walk away with clear direction for the year ahead. What opportunities could this unlock for your team in 2026?

NSW agents, register now by clicking here…

QLD agents, register now by clicking here…

Grow as a leader. Lead with impact.

👓 1.7 minute read

The way we lead shapes our results, culture, and client experience. The new Leadership and Growth collection is now available on the Learning Hub – designed for aspiring, emerging, and experienced leaders across the First National network. Strengthen the core skills that define modern leadership:

Active Listening – Listen with intent, strengthen trust, and build better team and client relationships.
Assertiveness and Self Confidence – Communicate with authority while maintaining respect and trust
Body Language – Understand non-verbal cues and their impact on leadership presence
Business Writing for a Digital Era – Communicate clearly and professionally in modern digital channels
Change Management – Lead your team through transition with transparency and confidence.
Consultative Sales Training – Shift from selling to advising with client-focused strategies.
Cross-Culture Communication – Build awareness and capability to lead diverse teams effectively
Dealing with Difficult People – Manage tension and turn challenging situations into positive outcomes
Emotional Intelligence – Develop empathy, awareness, and emotional balance as leadership strengths
Negotiation Skills – Find agreement, protect value, and achieve lasting outcomes
Performance Management – Set clear expectations, coach effectively, and build accountability
Privacy – Understand and uphold your obligations when handling sensitive information

Access now

All modules are available via the Learning Hub, each taking around 10 minutes to complete. They form part of the First National Academy – your pathway to professional capability and career growth.

To help you apply what you learn, Step Guides and Coaching Guides are also available.

These resources are designed to help you embed the learning into everyday conversations, meetings, and team development activities – ensuring every skill turns into daily action.

We’ll continue expanding this collection in 2026 with new leadership modules covering advanced coaching, feedback conversations, and strategic decision-making. Every release is designed to help you keep growing as our network grows.

Explore the full collection today and take your next step as a leader within First National Real Estate.

Click here to start learning today.

First National's Workplace Health & Safety programme – People First at First National

Every two weeks we’re sending your team a bite-sized eLearning module that includes an editable policy. Just review, sign, and file it at your office. We’ll remind you which training to complete and the matching policy to review.

Adrian, from our Workplace Health and Safety platform explains what you need to do. Nominate a member of your team to be your Learning Influencer. They will:

Confirm every staff member has an individual FN Central login
Schedule each 10-minute module (over the next six months)
Click here to find out how you assign a learning Influencer on FN Central

Module 10: Customer & Office Visitor Safety

👓 0.3 minute read

First National’s Customer & Office Visitor Safety module outlines how to manage customer and visitor safety within your office and during on-site activities.

▶ 10 Min Module: Customer & Office Visitor Safety

▶ Download & Sign the Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 9: Workplace bullying prevention and response

👓 0.3 minute read

First National’s Workplace Bullying Prevention & Response module is designed to raise awareness, build understanding, and equip participants with the tools to prevent and address bullying behaviours in the workplace.

▶ 10 Min Module: Workplace Bullying & Response

▶ Download & Sign the Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 8: Drugs and alcohol in the workplace

👓 0.3 minute read

First National’s Drugs & Alcohol in the Workplace module raises awareness, understanding of the impacts, and promotes safe practices related to drug and alcohol use in the workplace.

▶ 10 Min Module: Drugs & Alcohol in the Workplace

▶ Download & Sign the Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 7: Working alone, after hours

👓 0.3 minute read

First National’s Working Alone After Hours module highlights the risks and safety measures for working alone or outside regular hours. It covers hazard awareness, emergency procedures, and best practices to ensure personal safety and security.

▶ 10 Min Module: Working Alone After Hours

▶ Download & Sign the Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 6: Sexual Harassment Prevention & Awareness

👓 0.2 minute read

First National’s Sexual Harassment Prevention & Awareness Guide is designed to assure your business meets heightened Respect At Work amendments

▶ 10 Min Module: Sexual Harassment Prevention & Awareness Module

▶ Download & Sign the Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 5 – Equal Employment Opportunities

📹 10-minute video module

First National’s Equal Employment Opportunities training module promotes physical and mental wellbeing in the workplace. It covers stress management, healthy work habits, and strategies to create a supportive and productive work environment.

▶ Module: Equal Employment Opportunities

▶ Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 4 – Workplace Health & Wellbeing

📹 10-minute video module

First National’s Workplace Health and Wellbeing training module promotes physical and mental wellbeing in the workplace. It covers stress management, healthy work habits, and strategies to create a supportive and productive work environment.

▶ Module: Workplace Health and Wellbeing

▶ Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 3 – Safety Essentials

📹 10-minute video module

First National’s Safety Essentials training module covers fundamental safety practices to reduce risks and create a safer work environment. Learn key safety principles, hazard awareness, and best practices for workplace safety.

▶ Module: Safety Essentials

▶ Policy: Editable PDF

▶ File the signed policy as part of your WHS records

Module 2 - Behavioural Safety

📹 10-minute video module

First National’s Behavioural Safety training module is now live on the Learning Hub as part of our ongoing WHS programme. This module is designed to help your team recognise and address unsafe behaviours before they lead to incidents - reinforcing our commitment to a culture of proactive safety.

▶ Module: Behavioural Safety

▶ Policy: Editable PDF

▶ File the signed policy as part of your WHS records

To support implementation, use the Step Guide and Coaching Guide available on the Learning Hub. These tools will help you set up clear safety procedures in your office - protecting your team and your clients.