Service Information for People in the West Metro Area of Melbourne

Changes in Response to COVID 19 - Updated 11 June 2020

HOMELESSNESS ACCESS POINT FOR BRIMBANK MELTON

The Salvation Army (formerly SASHS)

6/147 Harvester Rd

Sunshine 3020

Phone: 9312 5424

Opening Hours: Monday – Friday 9am – 5pm

After hours response – Phone 1800 825 955

PHONE APPOINTMENTS ONLY – OFFICE CLOSED – NO DROP IN

CALL TO MAKE A PHONE APPOINTMENT

HOMELESSNESS ACCESS POINT FOR WESTERN MELBOURNE

UNISON HOUSING

Moonee Valley, Maribyrnong, Hobsons Bay, Wyndham & north and western parts

City of Melbourne

122 Victoria St, Seddon Phone 9689 2777 OR

Level 1/1 – 13 Watton St, Werribee Phone 9216 0300

Opening Hours: Monday - Friday 9am – 5pm

Contact via email also available iap@unison.org.au or iap@werribee@unison.org.au

After hours response – Phone 1800 825 955

PHONE APPOINTMENTS ONLY – OFFICE CLOSED - NO DROP IN

CALL TO MAKE A PHONE APPOINTMENT

HOUSING ADVICE AND ASSISTANCE

Information for current public housing tenants, potential social housing tenants and anyone wanting to know about housing in Victoria. https://www.housing.vic.gov.au/

Applying for bond assistance

Wherever possible please apply for bond assistance through the DHHs online service. https://www.housing.vic.gov.au/apply-rentassist-bond-loan

Information and support for people renting private accommodation

Tenants Union Victoria has a range of information and an email support service for people wanting to know more about their rights and responsibilities when renting privately https://www.tenantsvic.org.au/

https://www.tenantsvic.org.au/advice/coronavirus-covid-19/

West Justice

provides free legal help to people in the western suburbs of Melbourne. They can assist with a range of everyday legal issues including tenancy.

https://www.westjustice.org.au/

FAMILY VIOLENCE RESOURCES

Link to the

Western Integrated Family Violence Committee

website central repository for all current family violence COVID-19 resources:

https://www.wifvc.org.au/statewide-family-violence-news

EMERGENCY RELIEF – GENERAL

Centrelink https://www.servicesaustralia.gov.au/individuals/help-emergency

Lots of online resources, especially for existing Centrelink customers. Crisis payments phone line 132 850 (special conditions apply explained online)

https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment/who-can-get-it )

CIS Vic (03) 9672 2099 Melbourne https://www.cisvic.org.au/getting-help/financial-hardship

Directory of CISVic member agencies across Victoria that may help (there is a search by postcode too):

https://www.cisvic.org.au/getting-help/directory-list

[CISVic Community Information and Support Victoria – peak body representing local community information and support services – formerly citizens Advice Bureau]

Vinnies Welfare Assistance Line is 1800 305 330 (Monday–Friday 10:00am to 3:00pm)

https://www.vinnies.org.au/page/News/VIC_News/COVID-19_-_Vinnies_Victoria/

Soup buses have been suspended, but individual need is assessed over the phone

Australian Multicultural Services. Ph 9689 9170 Providing food, petrol vouchers and assistance with bills to anyone living in the west region of Melbourne.

Service available Mondays only 9am- 5pm. Call Daniella for assistance.

Council of Single Mothers and their Children. Ph Support Line: 9654 0622 or 1300 552 511 (outside of Melbourne). A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email csmc@csmc.org.au Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number. ER assistance is provided via direct deposit or food voucher.

EMERGENCY RELIEF - WYNDHAM

FINANCIAL ASSISTANCE/FINANCIAL COUNSELLING

YOUTH SERVICE: AGES 12-25

UTILITIES

HEALTH SERVICES

Important Dates