What you need to know
Key industry developments
Delayed Customer Due Diligence (CDD): three rules to understand
Priority: Australia, High – National
👓 1 minute read
Click through to the full article for more detail
Click through to the full article for more detail
New REIA draft guidance explains how agents may delay customer due diligence (CDD) on the other party to a property transaction and, in some circumstances, rely on checks completed by another reporting entity.
These options could reduce duplicated identity checks, but they come with strict deadlines, documented arrangement requirements and substantial record-keeping obligations. Importantly, the agency remains responsible for assessing risk and deciding whether further checks are needed.
The full article explains:
- When delayed CDD may be used
- The 28-day and three-day deadlines
- What a documented reliance arrangement must cover
- What to do when another party does not cooperate
- The procedures principals should begin preparing
See what PMC26 has planned for you
Priority: Australia/New Zealand, High – National
Save the Date SA/NT Principals
Priority: Australia, High – SA/NT
👓 1 minute read
Step away from the day-to-day and make time to work on the business. Join your fellow principals in Broken Hill to reset priorities, share ideas and plan what comes next.
Domestic abuse tenancy reforms start 21 September
Priority: NSW, High – SA/NT
👓 1 minute read
Principals should review their agency’s policies, forms and workflows now.
Principals should review their agency’s policies, forms and workflows now.
Changes to NSW residential tenancy laws concerning domestic abuse commence on 21 September 2026. They affect property damage, photography and advertising, locks and security devices, confidentiality, termination notices, rent adjustments and co-tenant bond arrangements.
Principals should review their agency’s policies, forms and workflows now. Property managers and administration teams will also need training before the reforms begin, particularly around handling sensitive information and escalating uncertain cases.
The full article explains:
- The principal changes affecting property management
- Which procedures and documents may need updating
- What offices should do before commencement
Victoria offers WA a rental reform warning
PRIORITY: Policy watch – Western Australia
👓 1 minute read
Despite Victoria's ban on no grounds terminations, many still fear retaliation for maintenance requests
Despite Victoria's ban on no grounds terminations, many still fear retaliation for maintenance requests
Western Australia’s residential tenancy review includes proposals to ban no-grounds terminations, introduce minimum standards and restrict the information collected through rental applications.
Many proposed measures are modelled on Victoria, where more than 150 rental reforms have been introduced over the past decade. REIWA President Suzanne Brown argues that Victoria’s experience shows stronger tenant protections alone do not guarantee better outcomes when rental supply remains constrained.
The Consumer Policy Research Centre found only one in six Victorian renters had high confidence in the rental market, while 79% experienced at least one rental-related problem during the previous 12 months.
For WA principals and property managers, the debate matters because any reforms will affect compliance, investor confidence and the future supply of rental homes. The challenge is protecting tenants without creating further reasons for rental providers to leave the market.