Policies

Norwood Secondary College is committed to providing a child safe and child friendly environment, where students are safe and feel safe. 

Our child safety and wellbeing policies outline the measures and strategies we have in place to support, promote and maintain the safety and wellbeing of our students. 

Please refer to our website for the following updated policies: https://www.norwood.vic.edu.au/policies/ 

• Child Safety and Wellbeing Policy
• Child Safety Code of Conduct
• Child Safety Responding and Reporting Obligations Policy and Procedure
• Complaints Policy
• Bullying Prevention Policy
• Volunteers Policy
• Visitors Policy

As valuable partners in promoting and maintaining child safety and wellbeing at Norwood Secondary College we welcome and encourage your feedback.

If you have any suggestions, comments or questions in relation to our child safe policies and practices, please contact the General Office on 03 9871 0400.

Communication with School Staff Policy

NSC understands the importance of providing helpful and timely responses to common enquiries from parents and carers. To ensure that members of our school community are directed to the most appropriate person to assist them, the information below outlines key contacts for common queries:

• to report a student absence or lateness, lodge the attendance note via the parent portal on Compass. Alternatively, please contact Deborah Major (Junior School) or Tina Danisch (Senior School) on (03) 9871 0400.
• to report any urgent issues relating to a student on a particular day, please contact the relevant Year Level Coordinator or Head of Year Level.
• to discuss a student’s academic progress, health or wellbeing, please contact the relevant classroom teacher.
• for enquiries regarding camps and excursions, please contact the activity’s organiser.
• to make a complaint, please contact the General Office on (03) 9871 0400 who will direct you to the relevant staff. Please also refer to our Complaints policy, available: https://www.norwood.vic.edu.au/policies/ 
• to report a potential hazard or incident on the school site, please contact Alex Darsas, Facilities Manager, on (03) 9871 0400 or maintenance@norwood.vic.edu.au
• for parent payments, please contact Megha Malhotra, the Assistant Business Manager on (03) 9871 0400 or norwood.sc@education.vic.gov.au
• for all other enquiries, please contact our General Office on (03) 9871 0400.

We will do our best to respond to general queries as soon as possible. The right to disconnect legislation makes explicit that all employees have the right to refuse to monitor, read, listen to or respond to contact that occurs outside their working hours from their employer or a third party (such as a student or a parent), unless that refusal is unreasonable.

We ask that you allow us 2 – 3 working days to provide you with a detailed response to general queries. We will endeavour to respond to urgent matters within 24 hours where possible. 

Please be aware that there may be occasions when staff are on leave or are participating in excursions or camps. During these times, responses to communications may take longer than usual. 

Thank you for your understanding.