ICT News

Year 9 Device Health Checks

On Tuesday July 1 all Year 9 College owned devices will be collected by our ICT Team. The ICT team will carry out health checks, on the devices, to ensure students are maintaining their school-issued devices in good working order and good condition. 

Regular checks help prevent minor issues from becoming major repairs, ensuring devices remain functional for learning. If a device does not meet expected standards, it will be sent for necessary repairs to maintain reliability and performance. Where available, a loan device will be provided for a short period until the student’s College-owned device is returned and repaired. 

We appreciate your support in reinforcing good device maintenance habits at home, ensuring students have access to reliable tools for their education. 

If it is determined that a device needs repairs, they then fall into one of the two categories below.  

Tier 1 AppleCare+ Hardware Repairs  

Scope of Repairs: Tier 1 covers straightforward and less complex hardware issues that are relatively easy to fix or replace.  

Examples of Tier 1 Repairs:  

o        Screen replacements (for minor damages)  

o        Battery replacements (this usually a free warranty repair) 

o        Replacement of small parts, such as volume buttons or charging ports  

Turnaround Time: Repairs at this level are usually quick and may be completed within 2 weeks, depending on part availability.  

Tier 2 AppleCare+ Hardware Repairs  

Scope of Repairs: Tier 2 involves more complex and significant hardware repairs that require more extensive diagnostics or disassembly of the device.  

Examples of Tier 2 Repairs:  

o        Logic board repairs or replacements  

o        Repairs involving significant internal damage or multiple component failures  

o        Issues that require advanced equipment or more time-intensive labor  

Turnaround Time: These repairs often take longer due to the complexity, and may take up to 3-4 weeks, depending on part availability.

If needed, charges are as follows:  

Tier 1 Applecare Plus repair: $200  

Tier 2 Applecare Plus repair: $500    

Cost of repair is determined by tier level of repair and is known once the computer is returned from the supplier’s repair service centre. The College outsources this service.  

Spare/Loan laptops  

The College only has a limited supply of loan devices. These will be issued to students only if their primary device is unavailable due to circumstances beyond their control. Situations caused by student negligence, misuse, or personal fault do not qualify for a replacement device.  

This policy encourages students to take responsibility for the care and proper use of their devices, ensuring spares are reserved for cases where issues arise through no fault of the student.  

Student Responsibility and Accountability  

The school reserves the right to enforce appropriate consequences when the Acceptable Use of ICT and Digital Citizenships Agreement is broken, whether intentional or not. The broken agreement could result in one or more of the following:   

• loss of privileges on a laptop  
• payment of costs for accidental or negligent damage  
• restrictions on apps being used, shutting down of the computer at specified times  
• the loss of the use of the computer for an amount of time determined by College Leadership and the ICT Department  
• possible disciplinary action  
• possible legal action.  

Suzanne Pola

College Leader - ICT/Alumni