Partner to Learn

Incidents and complaints

This page outlines the regulatory requirements for approved providers to notify the department, as the Regulatory Authority, of:

serious incidents.
any circumstance arising at the service that poses a risk to the health, safety or wellbeing of a child or children attending the service.
any incident where the approved provider reasonably believes that physical and/or sexual abuse of a child has occurred or is occurring while the child is being educated and cared for by the service.
any allegation that sexual or physical abuse of a child has occurred or is occurring while the child is being educated and cared for by the service.
complaints that allege a serious incident has occurred or is occurring while a child was or is being educated and cared for by the approved education and care service or alleging the National Law or National Regulations have been contravened.

In addition, approved providers must take reasonable steps to ensure that these incidents and complaints are adequately addressed.

For more information please click on the link below:

To access RHPS Complaints Policy please click on the link bellow: