Frank Handy

Frank has extensive experience and qualifications in alternative dispute resolution. He has over 25 years of experience in Australia, Canada, the UK, the US and other countries, resolving disputes, consulting for organisations, and educating people about conflict management, with a wide variety of private and government organisations.

Session Title

It's Not You It's Me: How to break up with conflict

Session Abstract

The program today introduces the fundamentals of effective conflict management, using listening to regain focus and direction, reframing challenging comments to de-escalate heightened speakers, and build effective working relationships.  We look at conflict as the existence of difference, rather than a fight to be won or lost.

For more information about the Independent Office of School Dispute Resolution, please visit: https://www.vic.gov.au/independent-office-school-dispute-resolution