Child Safety
Parentline is a phone service for parents and carers of children from birth to 18 years old. They offer confidential and anonymous counselling and support on parenting issues.
Phone 13 22 89
Available 8am to midnight, 7 days a week including public holidays
What they do
Parentline qualified counsellors are available to:
- talk about any issues to do with parenting and your relationships with your child
- help you with ways to cope and be a positive parent
- help with your family's wellbeing and resilience
- connect you with services in your area.
Your call
They respect your privacy. Your call is confidential and anonymous.
Calls are not time limited and you can call back as often as you need.
Parentline’s qualified and experienced counsellors have social work or psychology backgrounds. You can ask for a male or female counsellor and ask to speak to the same counsellor if you call back again.
They can assist non-English speaking parents and carers connect to a translating and interpreting service.
If you're hearing impaired, you can call Parentline using the National Relay Service.
Calls from a landline are charged at a local call rate. Mobile call rates will depend on your network provider. Check with your provider if you're unsure.
They are happy to call you back to minimise the cost to you. If you choose a call back, they will ring back and you'll be placed at the front of the queue until you're connected with the next available counsellor.
Some reasons to ring Parentline
Parentline can discuss a range of issues about parenting, including:
- child behaviour and development
- parent/carer child relationships
- education
- bullying
- living with teenagers
- family violence
- family breakdown
- parental stress