satisfaction

Quality Schools Satisfaction Survey

Throughout the year our improvement agenda was data driven, as we continued to respond to the longitudinal Quality Schools Data from students, staff and parents.   

 

Our School Improvement Plan 2016-2019 has focused our actions over recent years and proudly, we celebrate many innovations and progressive and contemporary learning environment.

 

In addition, community satisfaction measures, were many.

 

Parent Satisfaction

Feedback from parents occurred through a number of sources, some formal and some informal. Parents were regularly encouraged to express concerns and provide feedback to the school about school related issues.

 

  • Use of an ‘Exit Survey’ given to families when they leave the school. This survey provides a clear indication of their satisfaction about the school.
  • In a number of less formal ways we also provide opportunities to gauge parent satisfaction through: Learning Conversations, Parent Information Nights, Parents and Friends Association, specific feedback to teachers and class carers.
  • The staff of Good Shepherd also try to maintain an ‘open door’ policy allowing parents to speak about concerns as soon as possible when they arise. Involvement in ‘Restorative Practices’ empowers parents as contributors to the problem solving process and in celebration of goals achieved.
  • In our Newsletter we also encouraged parents to raise concerns or questions about anything that is happening in the school. A school email address is in place, for the specific purpose of receiving comments and suggestions about any aspect of the school.
  • Feedback surveys were launched after a number of community events.

 

Staff Satisfaction

Staff are provided with a variety of opportunities to provide feedback about the school and to also share in decision making:

  • Consultation Committee. This committee is set up with regular time allocated for staff to provide feedback and raise school related issues that can be considered by management.
  • Conversations with senior management. These are scheduled and provide staff with the opportunity to provide feedback about the school in general and also in relation to their specific role within the staff structure.
  • Stage team review process was launched in 2018 and continued in 2019.
  • Staff meetings also provide opportunity for staff to raise issues and concerns while also evaluating and giving feedback about specific school related issues.
  • Leadership staff are accessible to staff so that they can discuss concerns and provide feedback about school related matters as they arise.

Student Satisfaction

In addition to the ongoing Quality Schools Project goals, indicators of student’s satisfaction were derived from feedback from parents, students meetings, class meetings, class and individual approaches to the Principal regarding school related issues, issues that arise from time to time in counselling sessions with the Pastoral Care Coordinator and teacher observations.

 

In 2019 we held our inaugural Leadership Forum with senior students during the first week of the school year.  This event recognised the 'circle of influence' of students and invited them into the leadership opportunities before them.  School leaders also met regularly with School Captains and Vice Captains to discuss issues of general wellbeing within the school student body. These discussions are very useful in helping staff gain a sense of how the senior students feel about the general climate within the school.

 

Closing

I celebrate that our students continue to benefit from a high functioning, highly professional and extremely well-connected community.  I give thanks that gratitude, trust and integrity are characteristics of Good Shepherd Lutheran School.

 

My passion is to continue to lead our school along its ‘good to great’ journey and I acknowledge that this is a journey without end.  We’re not ‘great’; thinking so would suggest all has been achieved and every relationship and interaction is without fault.  Rather, we must be humble, acknowledge our vulnerabilities and continue to be active and connected as together we grow for LIFE. 

 

David