Staff & School Contact 

Staff 2026

To email a staff member, use their first initial and surname.

Example: Toby Nankervis = tnankervis@stkennington.catholic.edu.au

Parent Concerns Procedure 

Our school has both a desire and a responsibility to ensure that high standards of conduct are maintained by staff, parents and students at all times, and that issues are managed and resolved fairly, efficiently. By following these procedures, we continue to build a strong partnership between parish, family and staff.

Procedure

Any issue which arises between students, staff, or parents, needs to be addressed in the first instance directly with the party concerned. The following procedure needs to be followed:

1.   Arrange to see the appropriate class teacher or appropriate staff member.

      (In the event of the issue being unresolved at Stage 1 then proceed to Stage 2)

2.   Arrange to see the Principal. (Appointments can be made by contacting the office)

3.   Arrange to speak with Catholic Education Sandhurst Ltd personnel. 

Implementation

·  Issues will be dealt with as quickly as possible.

·  Issues that are unresolved or those requiring follow-up, will be documented by staff.

·  All issues will be dealt with confidentially.

 SUGGESTIONS TO HELP WITH THE PROCESS

The following are some ideas that may be worth considering when about to approach the school with a problem or concern:

· Keep in mind that you may not have all the facts. The first task is to seek clarification.

· Make an appointment or at least think carefully about the best time to seek contact. For example, it would be most inappropriate to interrupt a class or to catch the teacher while he or she is busy supervising students.

· Approach the teacher or principal in a friendly manner. Adopt an attitude that there is an issue we need to clear up or a problem we should solve together.

· Begin by expressing an overall appreciation of the work being done or, at least an understanding of the difficulties.

· Remember the challenge is for two people to solve a problem in a way that benefits everyone.

· Try to avoid `going over people’s heads’ with a complaint. Once you have done this it is very difficult to re-establish a trusting relationship.

Our school community is open to your queries, concerns and/or suggestions. We welcome your participation.